Returns


Shipping

  1. You must be of legal age to purchase nicotine-based products in your state.
  2. While Prodigy Vapor Company strives to maintain its 2-3 day average time-to-ship, please allow some liquids up to 3-5 days time-to-ship. We make no guarantees and will accept no liability nor honor any claim toward ruminative action stemming from a longer than average time-to-ship. (Time-to-ship refers to the time period between the order placement and the handling of the product over to the carrier for transport.) No refunds or cancellations will be offered until after 2 weeks if we can not provide your products. For expedited shipping, your order will be processed 24 hours after it is placed. Please choose the expedited option that allows 24 hours of processing time. Please keep in mind orders are only shipped Monday through Friday, any paid expedited shipping will also only be processed Monday through Friday.  For example, if you order on Monday during business hours and pay for 2-day shipping, your order will go out Tuesday and you will receive it Thursday.  If you order and pay for expedited shipping on Friday, Saturday or Sunday, the order will not be processed until Monday. Please call us with any questions on this
  3. Prodigy Vapor Company will ship to any physical address in the US. Prodigy Vapor Company will not ship to P.O. Boxes and will not ship outside of the US at this time.
  4. If the customer provides us with the wrong address, the customer is liable for all shipping charges or we will refund order less all shipping chargers plus 25 percent restocking charge.

Returns

Information on Returning Items

 The original packaging and original receipt must be submitted for any items to be considered for return. Liquids, coils, drip tips, and external batteries are not eligible for return due to the nature of the products. The instructions for how to complete this form are listed below:

            Once it has been submitted, it will be sent in for review where it will either be authorized or rejected depending on the nature of the return. No product is to be sent back prior to authorization. Any items sent prior to authorization risk being lost due to storage fees.

 

Return requests only remain active for 30 days after submission. After the 30-day time period, the return request will be canceled. In the event a return request cannot be submitted, a copy of the invoice must be included in the box. All time-frame policies are still applicable.

If you ever need to return a product and are authorized to send the product back please read the following conditions:

 -If an item is deemed not defective by one of our representatives, the customer will be contacted. The customer can then either pay return shipping to get the item back or go forward with the return with a 25% restocking fee attached.

- If you received wrong product you have the option to purchase replacement merchandise, or ship the product back and we will reimburse you for shipping and get the right product back out.

- You must include in shipment the whole product (case, charger etc.) and receipt. Failure to include all items can result in delays.

- If you don’t have the original packaging and receipt in the box it will be held up in the receiving department with no resolution. After 10 business days you will lose your product due to storage fees.